Effective Date: May 28, 2025

Thank you for choosing Attevia, an event management service that enables event owners to manage guests and create digital and semi-digital invitations through our Software-as-a-Service (SaaS) platform. This policy outlines the conditions under which cancellations and refunds are processed. We encourage you to review it carefully before making a purchase, as by accessing or using Attevia's Services, you agree to the terms outlined herein.

This Refund and Cancellation Policy forms an integral part of Attevia's Terms and Conditions of Service.

1. Definitions

• Service/Services: Refers to the Attevia SaaS platform, including all its features, functionalities, tools (e.g., guest management, invitation creation, bulk sending, QR code generation), and any related support or resources provided by Attevia.
• Account: Your user account registered with Attevia, providing access to the Services.
• Usage/Service Usage: Any interaction with the core functionalities of the Attevia platform that signifies active engagement beyond mere account creation. This includes, but is not limited to:
  • Creating an Event
  • Adding even a single guest to any guest list.
  • Generating or customizing any invitation (digital or semi-digital).
  • Sending any invitation (via email, WhatsApp, or any other method).
  • Generating any QR code for an event.
  • Utilizing any guest grouping feature.
  • Accessing or downloading any generated content (e.g., invitation PDFs, QR codes).

2. Cancellation Policy

Users retain the right to cancel their Attevia account at any time. The impact of cancellation on refund eligibility is as follows:

• Cancellation Before Service Usage: If your Account is canceled, and the Service has demonstrably not been used in any capacity (as defined in Section 1), you may be eligible for a partial refund as detailed in Section 3.
• Cancellation After Any Service Usage: If your Account is canceled after the Service has been used in any capacity (even minimally, as defined in Section 1), no refund will be issued. This includes, but is not limited to, creating an event, adding guests, generating invitations, or sending any communications.
• Cancellation of Account vs. Event: This policy primarily concerns the cancellation of your Attevia Account and the associated paid Services. Cancellation of a specific event created within the Attevia platform does not automatically qualify for a refund if the overall Service has been utilized.

3. Refund Policy

Attevia offers a structured refund policy based on the extent of Service Usage:

• Full Refund: A full refund is not applicable after account creation and payment, as the initial access to the Service's core functionalities is granted immediately.
• Partial Refund (50%): You may be eligible for a partial refund of 50% of the total amount paid only if all of the following conditions are met:
  • Your account was created, and payment was successfully processed.
  • The Service has remained entirely unused, meaning no activities constituting "Usage" (as defined in Section 1) have occurred within your account since payment.
  • Your refund request is submitted within the specified timeframe (see Section 4).
• No Refund: No refund will be provided under the following circumstances:
  • If the Service has been used in any way (even minimally), as defined in Section 1.
  • If your refund request is submitted outside the specified timeframe (see Section 4).
  • If your account is suspended or terminated due to a violation of our Terms of Service (see Section 5).
  • For any service disruption, maintenance, or temporary unavailability outside of Attevia's direct control.

4. Refund Process

To initiate a refund request, you must adhere to the following procedure:

• Request Submission: All refund requests must be submitted by the account owner via email to support@attevia.com.
• Timeframe: Your refund request must be received by Attevia support within seven (7) calendar days of the original purchase date. Requests received after this 7-day window will not be eligible for a refund, regardless of Service Usage.
• Required Information: Your request email must include:
  • The email address associated with your Attevia account.
  • Your full name as registered on the account.
  • The date of your purchase.
  • A brief reason for your cancellation and refund request.
• Verification: Upon receiving your request, Attevia will review your account activity to verify eligibility against the "Service Usage" criteria defined in Section 1. This verification process may take up to 3 business days.
• Processing Time: Approved refunds will be processed within seven (7) business days following the completion of the verification process.
• Refund Method: All refunds will be credited back to the original payment method used for the purchase. Please note that the timing for the refund to appear on your statement may vary depending on your bank or payment processor.
• Non-Recoverable Fees: Attevia is not responsible for any transaction fees, foreign exchange fees, or charges imposed by your bank or payment processor that may reduce the final refund amount received by you.

5. Data Storage and Security

• Termination by Attevia: Attevia reserves the right to suspend or terminate accounts that are found to be in violation of our Terms of Service (e.g., incomplete payment, illegal content, spamming, illegal activity). In such cases, no refund will be issued for any remaining service period or initial payment.
• User-Initiated Account Deletion: Users may delete their account at any time. However, refund eligibility for such deletion remains strictly subject to the conditions outlined in Section 3 of this policy (i.e., whether the Service has been used and if the request is within the 7-day window). Deleting an account does not automatically qualify for a refund if conditions are not met.

6. Modifications to This Policy

Attevia reserves the right to update or modify this Refund and Cancellation Policy at any time, without prior notice, to reflect changes in our practices, services, or legal requirements. Any changes will be effective immediately upon posting the revised policy on our website, with the "Last Updated" date at the top of the policy adjusted accordingly. We encourage users to periodically review this page for the latest information on our refund and cancellation practices. Your continued use of the Service after any modifications constitutes your acknowledgment and acceptance of the revised terms.

7. Contact Us

For any questions, clarifications, or to initiate a refund request regarding this policy, please contact Attevia support directly at:
support@attevia.com